PRIVACY NOTICE
Personally Identifiable Information or PII means that information which can be used to distinguish or trace an individual’s identity, such as their name, social security number, amount others, alone or when combined with other personal or identifying information that is linked or linkable to a specific individual, such as date and place of birth, mother’s maiden name etc. Additional details about the meaning of PII is contained in the government’s guidance, OMB Memoranda M-07-16 (issued May 22, 2007).
THIS NOTICE DESCRIBES HOW PERSONAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
If you have any questions about this notice, please contact Lisa Strauch at 406-388-1678.
WHAT INFORMATION WILL YOU ASK ME TO GIVE YOU AND HOW DO WE USE IT
We must collect certain information about you, called Personally Identifiable Information (“PII”) in order to help you complete your application for health insurance. PII is information that can be used to identify you or trace your identity. These are a few examples of PII. This is not a complete list, name, address, zip code and county of residence, date of birth, telephone number, social security number, household income, number of individuals residing in your household, marital status, race or ethnicity, credit or debit card numbers, checking account numbers and/or any information necessary to assist you with your request for assistance with your health care coverage. You will be asked to sign a consent form that authorizes the limited maintenance use of PII for health insurance enrollment purposes. You must sign the form in order to receive assistance, if you choose not to disclose PII, we will not be able to assist you.
INFORMATION THAT YOU VOLUNTARY PROVIDE ON MY WEBSITE
We do not collect Personal Information through the Web site unless you voluntary submit it. This information is used to complete transactions and provide the information, products and services that you have ordered or requested, and for administrative and analytical purposes. In addition, Personal Information may be used to contact you (by telephone, regular mail, email, facsimile, or other means)
To answer your questions or respond to your comments, to send you information about our products and services, to provide emails, newsletters and other communications, to conduct market research, and to ensure compliance with our policies and applicable laws and regulations. When you opt not to receive emails or newsletters from us, we collect and store certain Personal Information, such as your email address, in order to comply with your preferences regarding such materials and will do so promptly upon your request.
HOW WILL YOU USE MY INFORMATION
We will use only the information that we need to help you obtain health insurance through the federally facilitated Exchange (“FFE”) or directly with the insurance issuer and to provide Authorized Functions approved by the FFE, or other service as permitted under applicable law. These are a few of the authorized functions that we may conduct. This is not a complete list: Helping with your application for insurance, Answering questions about your eligibility, helping to enroll you in a qualified health plan, helping with filing appeals of eligibility determinations, correcting errors in your application, appointment reminders, follow-up assistance, benefits and services.
WILL YOU SHARE MY INFORMATION WITH ANYONE
We may only share your information as described in this notice. We may share your information with certain Federal or State agencies, the health insurance issuer that you select or subcontractors that help provide services to you. We do not share with third parties any Personal Information that you provide to us except with your consent or as described in this Privacy Policy.
We may share non-Personal Information with others from time to time. Examples of such non-Personal Information include the number of users who visited our website during a specific time period and the general geographic location of visitors. This information is share in an aggregate form.
We reserve the right to transfer any information we have about you, including Personal Information, in connection with the sale or transfer of all or a portion of our business or assets to a third party.
CAN I INDICATE MY PREFERENCE FOR RECEIVING COMMUNICATION
If you want to opt-out of receiving certain communications from us, please contact us at lstrauch@mthealthinsurance.net.
CHILDREN’S INFORMATION
Although parents are free to use our Web site on behalf of their children, we do not direct this site to children or knowingly collect personal information from children. We would be pleased to work with parents and guardians to delete from our records personal information that a child may have disclosed improperly on our site.
WHAT HAPPENS IF I DO NOT SHARE MY INFORMATION WITH YOU
If you do not want to share your information, we would not be able to assist you in enrolling in a health insurance plan through our agency.
WILL YOU KEEP MY INFORMATION SAFE
Yes. We are required to keep your information safe. We have developed privacy and security policies/practices that we must follow to make sure that we protect your PII. For your protection, please do not sent e-mails to us that contain your personal health information. We cannot guarantee the security of those e-mails before they reach us. We are sincerely committed to protecting your personal privacy. While information is important to our ability to provide superior service, our most important asset is our customer’s trust. Keeping information secure and using it in a responsible manner is our top priority.
YOU HAVE THE FOLLOWING RIGHTS REGARDING PII WE HAVE ABOUT YOU
· You have the right to inspect and copy PII that may be used to track your application and enrollment process. To inspect and copy this PII, you must submit your request in writing. We have up to 10 business days to make your PII available to you and we may charge you a reasonable fee for the costs of copying, mailing or other supplies associated with your request.
· You have the right to request amendment, correction, substitution, or deletion of PII maintained and/or stored by Montana Health Insurance Agency Inc, if you believe that the PII is not accurate, timely, complete, relevant or necessary to accomplish an insurance related function.
· You have the right to be notified upon a breach of any of your unsecured PII.
HOW WILL YOU INFORM ME ABOUT CHANGES TO THIS PRIVACY NOTICE
Our Web site will continue to evolve to bring you new features and services and to implement technological advances. As a result, we may change this Privacy Policy from time to time without prior notice. But, revised versions of this Privacy Policy will be posted on this Web site together with an updated effective date. You should check our website periodically to see if any recent changes to this Privacy Policy have occurred. By continuing to use this Web site after we post any such changes you accept the Privacy Policy as modified.